Get help & report a bug

Email

For anything — a question, a problem, help moving devices — support@selv.io. Selv is built by one person, so a reply may take a day or two rather than an hour, but every message gets read.

When something isn't working, include your macOS version and what you were doing when it happened. That detail usually saves a back-and-forth.

Selv's built-in bug report

Settings has a Send feedback option that builds a bug report for you. It's machine-written, not free text: the report describes what broke — no journal text, no screenshots, no file names, no account details — and nothing is sent until you choose to send it. You get two ways to hand it over:

• Copy it — stays anonymous. The report carries a random id that tells one Mac apart from another, nothing that says who you are.
• Email it — not anonymous, because it opens your mail app and your address goes with it. Choose this one if you want a reply.

Refunds and billing

For a refund or a billing question, see Plans — the 30-day refund is unconditional, no report needed.