Refund Policy

30 days. A full refund.

You may request a full refund of your Sovereign purchase within 30 days of purchase, for any reason or none. There are no usage conditions, deductions or required explanations. You can download, activate and use Selv and still request a refund within this period.

How to request it

Email support@selv.io. Your purchase email address or receipt helps us locate the transaction; if you cannot find it, we will help. You can also use the support link in your Paddle receipt or visit Paddle's buyer support. You do not need to fill in a special Selv form.

• Request a refund by email
• Paddle buyer support

How the payment is returned

Paddle is our authorised reseller and merchant of record and processes the refund. The full purchase amount is returned to the original payment method where possible. The time it takes to appear depends on Paddle, your bank and your payment method. We do not deduct a Selv fee.

Your licence and your data

After a refund, the Sovereign licence is no longer valid. Please deactivate the refunded licence; you can continue using Free. An offline installation may not learn of the refund automatically. Free makes the most recent 10 days of retained captured memory available through the app, with Free's other limits. A refund does not delete your local data or any files you have already exported.

Sovereign is a one-time purchase with no automatic renewal. There is no subscription to cancel.

Your legal rights remain

This 30-day promise is additional to your mandatory consumer rights and any rights under Paddle's buyer terms and refund policy. It does not limit rights relating to faulty, misdescribed or undelivered software, or any longer right provided by applicable law.

• Paddle Refund Policy
• Terms of Service

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